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Part 1 :  FAQ - About Android Head Unit

1) Q: Does Joying Android Head Unit support iPhone Z-link and Android auto function ?
    A: All the PX5 Octa Core head unit can support it directly, for Intel Sofia head unit need connect this Z-BOX USB dongle then also can support

2). Q: Does the item support steering wheel control?
     A: Yes, all of our car radio can support the steering wheel control, but some car model need buy extra decoder harness

3). Q: What is the boot up time ?
     A: For the first time it need 15-20 seconds, then next time just 2-3 seconds

4). Q: What is Power AMP IC of the head unit?
     A: It is TDA7388

5). Q: Can I change the car logo on the head unit?
     A: Yes, you can change it in the car setting, also you can custom the logo

6). Q: Is the screen of the car stereo multi-touch ?
     A: Yes, it is multi-touch.

7). Q: Where can I get the update firmware?
     A: You can get it from our official website, also you can contact us via email

8). Q: Does it support Bluetooth with hands-free call ?
     A: Yes, it can support connect bluetooth with Android phone and Iphone for hands-free call

9). Q: What is the Radio Frequency Region ?
     A: It Include USA, Latin, Europe, Russa, Japan

10). Q: What is the unit Audio Power Output ?
       A: It is 4X41W

11). Q: Does this unit support Navigation ?
       A: Yes, it can support Nvaigation, and the unit pre-installed the Google maps, you also can download the Here, Sygic, TomTom,etc.

12). Q: Does the unit can support Bluetooth ?
       A: Yes, it can support to connect Bluetooth with iPhone and Android phone. You can listen the Bluetooth music and call a handsfree call

13). Q: What is the unit working Voltage ?
       A: It is 10V-14V

14). Q: Does the unit support OEM Car MIC ?
       A: Sorry for it cannot support the OEM Car MIC, but the unit Built-in Microphone in the control panel also includes external Microphone

15). Q: Can I root the head unit?
       A: I am afraid not, do not suggest you to root(because we ever tested it, sometime it succeed, but seom times failed and damaged the unit)

16). Q: Does it support factory amp?
       A: No, you need purchase suitable canbus harness from other place to decode your factory amp

17). Q: Can I change the button light?
       A: Yes, seven colors for your choice

18). Q: Does the head unit support HDD?
       A: Yes, it supports HDD up to 500GB.

19). Q: Can I re-map the function of the button panel ?
       A: Yes

20). Q: Does the item support AUX input?
       A: Yes

21). Q: Does Joying Head unit support JBL system?
       A: It can not support JBL system, if your car has JBL harness, need purchase suitable JBL harness from other place

22). Q: How many USB port does the head unit have?
       A: It have two USB port

23). Q: Does the item come with android NFC sticker?
       A: Yes

24). Q: Can user Interface be changed?
       A: Yes, you can change it according to your needs.

25). Q: Can I change the l language of the head unit?
       A: Yes, the item supports nearly all languages.

26). Q: Does the car stereo support Digital TV ?
       A: Yes, it supports DVB-T and DVB-T2, you need to purchase it by yourself.

27). Q: Does it support factory back up camera?
       A: No, it can not support factory back up camera

Part 2: FAQ - About Ordering and Payment

1). Q: How can I make the order?
     A: You can order directly from our website, you can check this page for details, or send me your purchasing order, we can send invoice to you

2). Q:What the terms of payment do you accept?
     A:T/T, Western Union for bulk order, Paypal for sample order

3). Q: Is there any discount and coupon code?
     A: Sometimes we can offer discount and coupon code for sample order, for the details, pls contact us first via email

4). Q: Which warehouse to choose from?
     A: US warehouse for USA customers, AU warehouse for Australian customers, Germany warehouse for Europe customers, other customers need purchase from Chinese factory.

5). Q: Can I cancel order?
     A: Yes, you can cancel it before shipping.

6). Q: Do you offer a free sample?
     A: No, you need to purchase it with original price.

7). Q: Is the price negotiable?
     A: Yes, the price can be changed. It is according to your order quantity.


Part 3: FAQ - About Shipping
More details shipping info pls check this page: https://www.joyingauto.eu/shipping-tax

1). Q: What is your terms of delivery?
     A: DHL, EMS, ARAMEX, China post, EUB, or by air or by sea etc., according to your requirement

2). Q: When will you send out the order?
     A: For Sample order: we will send it within 1-3 working days after cleared payment.
         For bulk order: will send out within 7 days after cleared payment

3). Q: Do you test all your goods before delivery?
     A: Yes, usually will test five times before shipment

4). Q: Where can I get the tracking number?
     A: We will send you the tracking number and tracking website via email.

5). Q: How much declare value do you write on the parcel?
     A: Usually we write 80.00USD on the parcel for one sample order. Other declare value will be in accordance  with your needs.

7). Q: Does the item come with instruction manual?
     A: Yes, it will come with the package.

8). Q: Does the item price include VAT, customs fee and remote fee?
     A: No, it is buyer’s responsibility.
         (Head unit ship from EU, AU, US warehouse will includes the customs fee)

9). Q: Do you offer combined shipping?
     A: Yes, we can send head unit and other car accessories in one parcel.

10). Q: What should I do if I receiving a wrong parcel?
       A: Please take us some pictures to show the wrong parcel and we can accept return for exchange.


Part 4: FAQ - About Warranty&Return
More details info pls check here: https://www.joyingauto.eu/return-warranty


1). Q: How about your warranty ?
     A: We offer 2 year warranty for the head unit

2). Q: Do you offer warranty if the warranty seal removed or damaged?
     A: Yes, we still offer it if you can provide us with order number.

3). Q: Who will pay the shipping cost during warranty ?
     A: The buyer needs to bear the shipping cost.

4). Q: Do you have local repair shop?
     A: Yes, currently we have local repair shop in USA and Germany.

5). Q: What should I do if receiving a broken item?
     A: Please take some pictures to show the broken item and we can accept return
for replacement.

6). Q: Can i send the head unit to you for repair?
     A: Yes, free repair, but buyer need undertake the two sides shipping fee